Dragana is a content writer and productivity expert with 15 years of experience helping SMEs make sense of time management, workflows, and efficiency. She’s written for financial institutions, B2Bs, SaaS startups, agencies, and solopreneurs, turning complex ideas into clear, actionable insights.
Dragana's bread and butter is connecting the dots between processes and profitability as smoother workflow means a healthier bottom line. What actually makes her a subject matter expert is deep understanding of aligning time, people, and priorities. Her expertise in workflow optimization and financial insights helps founders make data-driven decisions, from tracking key metrics to managing cost overruns.
Whether it’s breaking down key business metrics, optimizing workflows, or helping teams avoid common productivity pitfalls, Dragana loves turning numbers into stories and strategies. If you’re running a service business and feeling the growing pains, she’s here with the insights, tools, and real-world advice to help you work smarter, not harder.
Tracking billable hours isn’t just about timesheets – it’s about making sure every minute of client work gets paid. With the right steps, you can stop revenue leaks, boost transparency, and turn time into money without chasing your team for logs.
Getting employees to track time isn’t about more rules, but more about making it easy, useful, and worth their while. Whether it’s streamlining the process or showing how it helps them, the right approach turns time tracking from a chore into a no-brainer.
Scaling an agency isn’t just about landing more clients. It’s about managing more moving parts without dropping the ball. Smart project management keeps delivery sharp, teams focused, and chaos in check. With the right steps in place, growth doesn’t have to mean growing pains.
Capacity planning isn’t one-size-fits-all, especially for service businesses juggling people, projects, and priorities. Whether you lean on forecasts, headcount planning, or real-time tracking, the right strategy helps you stay ahead of burnout, bottlenecks, and budget blowouts.
Effective teamwork isn’t just about getting along – it’s about shared goals, clear roles, and having each other’s backs when things go sideways. When trust, accountability, and communication click into place, teams stop managing chaos and start building momentum.
Marketing KPIs are only useful if they measure what actually moves the needle. Clicks and impressions might look good on paper, but real impact comes from tracking actions that tie to revenue. Pick the wrong KPIs, and you’ll optimize for noise instead of results.
Workforce capacity planning is part math, part people skills, and all about avoiding chaos. Nail it, and your team stays productive without drowning in work or twiddling thumbs. Miss the mark, and it’s deadlines, burnout, and budget creep all at once.
Capacity planning shows how much work your team can handle. But the format you use decides whether you stay ahead or fall behind. Get the balance right, and you’ll dodge burnout, missed deadlines, and last-minute scrambles.
In 2025, the best capacity planning software and tools do more than juggle calendars. They help agencies predict workload, prevent burnout, and plan smarter. Whether you’re growing fast or just trying to keep things smooth, these 8 tools make scaling feel a lot less chaotic.
Capacity planning looks at how much work your team can handle. Resource planning looks at who is doing what. Both are essential for agencies trying to hit deadlines without burning out their people, or overpromising to clients.
Excel might be the old reliable, but in 2025, project management needs more than rows and formulas. Modern tools bring automation, collaboration, and real-time insights Excel just can’t match. If your agency’s scaling, it’s time to upgrade from spreadsheets to smart workflows.
The project monitoring and control phase is where you keep plans on track and surprises in check. It’s all about tracking progress, managing risks, and making real-time tweaks. Done right, it turns your project from “hope it works” to “nailed it.”