Support and Upgrades

Every self-hosted license comes with one year of support and upgrades, which means:

  • You get all the latest features, improvements, and bug fixes.
  • Our team can log on to your server and fix any problems with ActiveCollab.

However, there are a few things which you'll have to take care of yourself. Our support doesn't cover:

  • Installing, setting up or troubleshooting your server (e.g. Apache, PHP, MySQL, rewriting rules),
  • Configuring cron jobs, email, or ElasticSearch,
  • Help with ActiveCollab v1, v2 or v3,
  • Installing or upgrading ActiveCollab (offered as a separate service).

Renewing Support and Upgrades #

When your support and upgrades expire after one year, you can (optionally) renew for $699 in the next 14 days. After that, renewing costs $999 - the same as buying a full license.

To renew, log in to ActiveCollab Accounts, scroll down to the Self-hosted licenses, and select the license that you want to renew. On license details page click the Renew Now button:

If you don't renew, you can keep using your ActiveCollab. Our support team will still give you pointers if you need help - but they won't access your server to fix problems. You also won't be able to download new versions of ActiveCollab.