Every self-hosted license comes with one year of support and upgrades, which means:
However, there are a few things which you'll have to take care of yourself. Our support doesn't cover:
When your support and upgrades expire after one year, you can (optionally) renew for $199 in the next 14 days. After that, renewing costs $499 - the same as buying a full license.
To renew, log in to my.activecollab.com/licenses with the license email address and click the Renew link.
If you don't renew, you can keep using your Active Collab. Our support team will still give you pointers if you need help - but they won't access your server to fix problems. You also won't be able to download new versions of Active Collab.
If you'd like our team to install or update your Active Collab, you can buy install/upgrade credit for $99 per installation. Simply log in to my.activecollab.com/licenses with the license email and click Buy.
After you buy the credit, please provide SSH access to your server and MySQL connection info (the host name - usually "localhost", username, and password). If that's not possible, you can also schedule a TeamViewer session with our tech support.