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Two-Factor Authentication

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Two-factor authentication (2FA) is an enhanced security measure to protect your account from unauthorized access. Once enabled, you'll be required to use an additional one-time verification code to log into ActiveCollab.

Enable Two-Factor Authentication:


  • Log in to your user profile using this link: https://activecollab.com/profile
  • Hover over your profile in the top right corner and click on the "Security" button
  • On the next page, click on the "Enable Two-Factor Authentication" button
  • On the next page, download the free Google Authenticator app from the PlayStore and App Store
  • In the Google Authenticator app, tap the "+" button in the bottom right corner
  • Tap on the option: "Scan a QR code"
  • Point your camera at the QR code
  • After scanning in the Google Authenticator app, you will receive a notification: "Authenticator code saved"
  • Enter the code from the Google Authenticator app into the field and click on the option: "Verify". Please keep in mind that this session lasts for up to 5 minutes, and within that period, you need to use the code. If the time expires, please refresh the page
  • When you activate Two-Factor Authentication, we suggest downloading and saving the "Backup Codes".
You'll be able to use these code if you lose access to your device.


Download Backup Codes


  • Before disabling the Two-Factor Authentication option, we advise you to download your backup codes by clicking on the 'View Backup Codes' option
  • Download your Backup codes by clicking on the "Download Verification Codes" option.

Disable Two-Factor Authentication


  • To disable Two-Factor Authentication, click on the "Disable Two-Factor Authentication" button via the following link: https://activecollab.com/profile/security
  • The final step is to confirm by clicking the "Disable' button".

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