Chatting Via Mobile App

You can exchange messages and files with your colleagues on your phone via chat in the mobile app.
Find and download the latest version of the mobile app for:
iOS
Android

How to access the Chat hub on the mobile app?

STEP 1: Log in to your ActiveCollab mobile app
STEP 2: Click on the Chat icon in the bottom menu, next to the Stopwatch icon
STEP 3: Check the following:

Recent chats, populated from the newest to the oldest.
By pressing any of the names in Recent, it opens an existing conversation.
Other chats, where you can see people you do not have a conversation with or teams you are a part of.
By pressing any of the names in Others starts a new conversation.

How to get Notified in Real-Time on the mobile app?

STEP 1: Log in to your ActiveCollab mobile app
STEP 2: Any user need to make a change on the account where you are the subscriber.
STEP 3: You will be notified of new messages in real-time by receiving a notification and a badge number next to the conversation.

How to chat with Individuals, Teams and Groups in the mobile app?

Use the in-app chat to chat with individuals, teams, and groups when you're on the go.

STEP 1: Access your account on the mobile app
STEP 2: Enter the chat in the bottom menu next to the Stopwatch icon
STEP 3: Open a desired conversation
STEP 4: Type the message
STEP 5: Press “send”

How to upload files on the mobile app?

You can add files from your phone or upload a photo from your camera to the chat conversations.

STEP 1: Access your account on the mobile app
STEP 2: Enter the chat in the bottom menu next to the Stopwatch icon
STEP 3: Select a chat message and press Plus in the bottom left corner
A dialog Upload files will appear, choose one of the three options:

Camera,
Browse Media,
Browse Files.

STEP 4: Choose the file for upload, and you will see it in the message before you send it:
STEP 5: Press the X next to the file to delete it from the draft message or add more files with + or type an accompanying message, and press send.

How to long-press message on the mobile app?

Open the conversation and long-press the message to see different options.
Long-press your own messages to see:

Reactions - yes, you can leave one or more reactions, even to your own messages!
Copy - if you need to copy your message,
Edit - in case you want to edit the message sent,
Delete - to delete the message.

Long-press someone else's message to see:

Reactions - you can leave one or more reactions,
Copy - if you want to copy this message,
Unread - if you want to mark the message as unread so you can read it again later.

What info can I get when I Tap the Avatar icon in the mobile app?

STEP 1: Access your account on the mobile app
STEP 2: Enter the chat in the bottom menu next to the Stopwatch icon
STEP 3: Select a chat message and press Plus in the bottom left corner
STEP 4: While in a conversation, tap on an avatar of a person,
STEP 5: Tap on "View Profile" to view their profile in the People section. Here you can see their tasks and availability.

What Conversation Info can Participants get from the mobile app?

STEP 1: Access your account on the mobile app
STEP 2: Enter the chat in the bottom menu next to the Stopwatch icon
STEP 3: Press on the name of the chat conversation to open the conversation info. From here, you can access:

Media - where you can quickly access all shared media in the chat.
Participants - to see who the participants are, their online status is shown as a green dot next to their avatar.
Mute - flip the switch to mute/unmute the conversation.

What Conversation Info can Admins get from the mobile app?

STEP 1: Access your account on the mobile app
STEP 2: Enter the chat in the bottom menu next to the Stopwatch icon
STEP 3: Press on the name of the chat conversation to open the conversation info. From here, you can access:

Media - allows you quick access to all media uploaded in the conversation. Tap on a particular file to view it. In the upper right corner, you can tap more info or download. If you uploaded the file you can also see a trash can and delete it. Tapping More info gives you more info on the file uploaded.
Participants - allows you to view participants, remove them from the conversation, or give an Admin role. Choose participants to view all of the participants in the conversation. Tap a person's name and you can view choose: view profile, message, set them as admin, or remove them as a participant. To revoke an active Admin, tap their name and choose here Revoke admin. By tapping remove as a participant you can remove the person from the conversation, a pop-up screen asks for your confirmation first. Once the person is removed from the conversation, they will no longer be able to participate in that chat.
Mute - flip the switch to quickly mute/unmute the conversation. Turn the mute button on or off, to receive or stop receiving notifications about this conversation.
Leave - Tap if you want to leave the conversation. You will no longer be a member of this conversation and you will lose access to it, a pop-up screen will ask you to confirm your action.
Delete - Tap to permanently delete the group conversation for you and all its participants, a pop-up screen will ask you to confirm your action.

Optional: By tapping edit in the upper-right corner, you can change the group name.

How to start a new conversation in the mobile app?

To start a new conversation, individual or group chat, press the purple button with a plus.

STEP 1: Access your account on the mobile app
STEP 2: Enter the chat in the bottom menu next to the Stopwatch icon
STEP 3: Press the plus button in the bottom right corner
STEP 4: Press Invite in the upper right corner to invite people to a conversation.
STEP 5: Once you press Create Group, you will see a welcome message to the chat conversation.

What does Swiping Actions do in the mobile app?

When Swiping a conversation to the right:
While in the chat hub, swipe a conversation to the right to see the option to mark the message as unread. If you read the message in haste, mark it as unread to devote more time to it later.
An unread message appears as a badge number of unread messages.

When Swiping a conversation to the left:
While in the chat hub, swipe a conversation to the left to delete, leave, or mute the conversation. General conversation for example, can just be muted, but it cannot be left or deleted.

Press the trash can icon to delete a conversation, and pick cancel or delete:
Press the exit icon to leave a conversation, and pick cancel or leave:
Press the stricken-through bell icon to mute a conversation instantly.
After that, you will see a bell icon where you can unmute the conversation.

Chatting In The Mobile App