About
pr24 GmbH is a full-service agency that offers a diverse range of digital services: web design, web development, graphic design, photography, marketing, online advertising, and above all, specialized WordPress solutions.
As a tight-knit team of 20, pr24 GmbH is always looking to refine and grow their services, never deviating from their values and goals. They aspire to be a partner businesses can count on, not only when it comes to creating stunning digital experiences, but also providing meaningful, sustainable solutions that elevate their clients’ brands.
Growing Business with ActiveCollab
Pr24 used to be Berginformatik, a small agency in the Swiss Alps, providing personalized web and IT services. Even then, the team relied on ActiveCollab to manage projects, tasks, people, and time.
“From the very beginning, ActiveCollab grew with us, evolving from a simple project management tool to be an integral part of our daily operations. It scaled alongside our company, enabling us to stay organized and keep communication seamless as we transitioned from a small local team to a comprehensive digital partner.”
Everything changed in 2020. The team’s vision and ambitions grew, and so did their business. This growth didn’t come without challenges.
With more complex projects, and expanded service offering, it became crucial for the team to keep everything organized while maintaining transparency.
ActiveCollab turned out to be a game-changer, helping pr24 streamline their workflows, assign tasks clearly, track time precisely, and generate detailed reports for their clients. ActiveCollab allows the pr24 GmbH team to maintain a high level of transparency and trust with their clients, even as they juggle multiple projects simultaneously.
“We stick with ActiveCollab because it offers everything we need. The platform has grown with us and adapted to our expanding team. As our web agency evolved, ActiveCollab consistently met our requirements. Its flexibility and comprehensive features have made it an indispensable tool for our operations.”
Improved Task Management and Communication with ActiveCollab
As a web/marketing agency comprising designers, IT specialists, project managers, trainees, and legal experts, pr24 GmbH faced significant challenges in task distribution and communication, due to a great range of tasks and stakeholders involved.
ActiveCollab has been instrumental in addressing these issues.
“ActiveCollab has significantly improved our task distribution within the team. We can now assign tasks more efficiently, ensuring that everyone knows their responsibilities.”
Their ActiveCollab workspace helps the pr24 team streamline task-related communications, centralizing all discussions and making them easily accessible. This reduces the risk of miscommunication and omissions.
Given the enormous workload and a lot of people involved, it’s vital for everyone on the team to know how to proceed at every moment. In ActiveCollab, the team created a knowledge base, with SOPs and similar guidelines. They also document how each task is resolved for solution tracking, operational consistency, and future reference.
“By leveraging ActiveCollab, we have created a more organized and transparent workflow, which is crucial for our diverse team. This has not only improved our efficiency, but also ensured that we maintain a high standard of work across all projects.”
Fostering Successful Client Relationships with ActiveCollab
The team at pr24 GmbH regularly uses ActiveCollab for client management and communication. They love the ability to create teams and invite clients. This feature is particularly beneficial as some clients prefer to work closely with the team.
ActiveCollab helps pr24 communicate more efficiently with their clients, and assign tasks directly to them. Plus, since this agency’s clients can create tasks for the team to implement directly in ActiveCollab, everything’s done more smoothly. This streamlined collaboration has significantly improved pr24’s workflow and client satisfaction.
To date, pr24 has recorded about 480 projects in ActiveCollab! Amazing!
Luckily, with many additional useful features, such as per-project and per-task time tracking, and the options to add and edit time records manually, the pr24 team can manage client projects and create custom reports for their clients in a breeze.
Overall Impact: pr24 and ActiveCollab
For years, the pr24 team has been relying on ActiveCollab, its intuitive, user-friendly interface, and a plethora of features offered, to coordinate and keep track of all their projects, better manage tasks and communicate with clients. This resulted in an increase in team efficiency and client satisfaction.
“At pr24 GmbH, we’re building more than just websites; we’re creating a vibrant community where creativity thrives, collaboration flourishes, and personal growth is nurtured. Together, we learn, grow, and celebrate every milestone, all the while leveraging ActiveCollab to streamline our processes and enhance our teamwork as we look forward to the opportunities that lie ahead.”
